Refund policy

Return & Refund Policy

Last Updated: August 22, 2026

We strive to ensure a smooth, transparent shopping experience. Please review the terms below for hassle-free exchanges and returns.

1. The Essentials

  • Time Window: Return or exchange requests must be raised within 7 days of delivery.
  • Package Verification: Please inspect your parcel upon arrival. If the parcel is open, damaged, or not in official Youthiconz branded packaging, an uncut unboxing video is mandatory to validate the claim. Any transit damage or incorrect items must be reported within 24 hours via WhatsApp at +91 8390205500.
  • Item Condition: Products must be unused, unwashed, unaltered, and returned with all original brand tags and packaging intact.
  • Exchange Limit: Each item is eligible for an exchange only once.
  • Exceptions / Non-Returnable Items:
    • Fabrics: Custom-cut to order and cannot be returned or exchanged.
    • Promotional / Free Gifts: Final sale; strictly ineligible for return, exchange, or store credit.

2. Domestic Returns & Exchanges (India)

Feature Prepaid (Online Paid) Orders Cash on Delivery (COD) Orders
Exchange Reverse Pickup FREE Doorstep Pickup (Up to 3 times per user) Doorstep Pickup Available: ₹150 (1st item) + ₹100 (per each additional item)
Non-Serviceable PIN Codes (Exchanges) Flat ₹100 Store Credit reimbursement upon sharing courier receipt Customer self-ships to Pune office (Pickup charge does not apply)
Refund Method Bank/Card Refund OR Store Credit Store Credit ONLY (No cash/bank refunds)
Refund Return Method Self-Courier by customer to our Pune office Self-Courier by customer to our Pune office
Refund Processing Fee ₹150 (1st item) + ₹100 (per each additional item) ₹150 (1st item) + ₹100 (per each additional item) deducted from Store Credit
Shipping Fees Original shipping/priority fees are non-refundable Original COD charges & shipping fees are non-refundable

Note:

  • Free reverse pickup applies exclusively to size/product exchanges on Prepaid orders.
  • For COD exchanges, reverse pickup can be arranged upon payment of the pickup fee (₹150 for the 1st item + ₹100 per each additional item).
  • For all Refund requests (both Prepaid and COD), customers must self-ship the parcel back to our Pune fulfillment center.
  • A standard Refund Processing Fee (₹150 for the 1st item + ₹100 per each additional item) is deducted from the final amount: deducted from the bank/card transfer for Prepaid orders, or deducted from the final Store Credit amount issued for COD orders.

3. International Exchanges / Returns

  • Shipping & Courier: International buyers must ship items back to our India Head Office (Pune) at their own expense using a trackable courier service.
  • Exchange Reshipping Fee: For product or size exchanges, the international shipping cost for dispatching replacement item(s) must be borne by the buyer prior to dispatch. The exact fee will be calculated based on parcel weight and destination country, and communicated via WhatsApp.
  • Refund Processing Fee: A standard processing fee of ₹150 (1st item) + ₹100 (per each additional item) applies to all refund requests and will be deducted from the final issued Store Credit.
  • Refund Method: Refund claims are processed as Store Credit only (excluding original shipping charges and refund processing fees) after the returned items pass our quality inspection.
  • Size Advisory: Please refer to our size charts carefully before placing international orders to avoid unnecessary return and re-shipping costs.

4. How to Start Your Return or Exchange (3 Easy Steps)

    • WhatsApp Us: Message +91 8390205500 with your Order ID, reason for return/exchange, and photos showing the intact brand tag.
    • Approval & Dispatch:
      • For Prepaid Exchanges (Domestic): We will issue a Return Reference Number and schedule a doorstep pickup within 2–4 working days. If your PIN code is non-serviceable, you can self-ship the parcel, and we will credit ₹100 Store Credit to your account upon sharing the courier receipt.
      • For COD Exchanges (Domestic): We will schedule a pickup upon payment of the pickup fee, or share return details for self-shipping.
      • For All Refunds & International Orders: We will provide our Pune return address. You must self-ship the item and share the courier receipt and tracking number within 5 days of approval.
    • Quality Check & Resolution: Once delivered to our hub, our team inspects the garment condition. Exchanges, Store Credits, or Net Bank Refunds (after applicable deductions) are processed within 2 working days following successful inspection.

    5. Return Address

    All authorized domestic returns, exchange self-couriers, and international returns must be dispatched to:

      Appus Collections (Youth Iconz)

      Shop No 1, Vinit Plaza Building,Opposite Vallabh Nagar ST Stand,

      Pimpri, Pune – 411018, Maharashtra, India

      Contact / WhatsApp: +91 8390205500