Refund policy

Return & Refund Policy

Last Updated: August 16, 2026

We strive to ensure a smooth, transparent shopping experience. Please review the terms below for hassle-free exchanges and returns.

1. The Essentials

• Time Window: Return or exchange requests must be raised within 7 days of delivery.
  
• Package Verification: Please inspect your parcel upon arrival. If the parcel is open, damaged, or not in official Youthiconz branded packaging, an uncut unboxing video is mandatory to validate the claim.  Any transit damage or incorrect items must be reported within 24 hours via WhatsApp at +91 8390205500. 
  
• Item Condition: Products must be unused, unwashed, unaltered, and returned with all original brand tags and packaging intact.
• Exchange Limit: Each item is eligible for an exchange only once.
• Exceptions / Non-Returnable Items:
• Fabrics: Items from our fabrics section are custom-cut to order and cannot be returned or exchanged.
• Promotional / Free Gifts: Final sale; strictly ineligible for return, exchange, or store credit.

2. Domestic Returns & Exchanges (India)

Feature	Prepaid (Online Paid) Orders	Cash on Delivery (COD) Orders
Exchange Reverse Pickup	FREE Doorstep Pickup (Up to 3 times per user)	Self-Courier by customer to our Pune office
Non-Serviceable PIN Codes (Prepaid Exchange)	Flat ₹100 Store Credit reimbursement upon sharing courier receipt	Self-Courier by customer to our Pune office
Refund Method	Bank/Card Refund OR Store Credit	Store Credit ONLY (No cash/bank refunds)
Refund Return Method	Self-Courier by customer to our Pune office	Self-Courier by customer to our Pune office
Refund Processing Fee	₹150 (1st item) + ₹100 (per additional item)	N/A (Issued as full product value in Store Credit)
Shipping Fees	Original shipping/priority fees are non-refundable	Original COD charges & shipping fees are non-refundable

Note:

• Free reverse pickup is provided exclusively for exchanges on Prepaid orders.
• For all COD exchanges, as well as any Refund requests (both Prepaid & COD), customers must self-ship the parcel back to our Pune fulfillment center.
• For Prepaid refunds, the designated refund processing fee will be deducted from the final bank/card transfer.

3. International Returns

• Shipping: International buyers must ship items back to our designated international hub at their own expense using a trackable courier service.
• Refund Method: Processed as Store Credit only (excluding original shipping charges) after passing quality inspection.
• Size Advisory: Please refer to our size charts carefully before placing international orders to avoid return shipping costs.

4. How to Start Your Return or Exchange (3 Easy Steps)

1. WhatsApp Us: Message +91 8390205500 with your Order ID, reason for return/exchange, and photos showing the intact brand tag.
2. Approval & Dispatch:
• For Prepaid Exchanges: We will issue a Return Reference Number and schedule a doorstep pickup within 2–4 working days. If your PIN code is non-serviceable, you can self-ship the parcel, and we will credit ₹100 Store Credit to your account upon sharing the courier receipt.
• For COD Exchanges & All Refunds: We will provide our Pune return address. You must self-ship the item and share the courier receipt and tracking number within 5 days of approval.
3. Quality Check & Resolution: Once delivered to our hub, our team inspects the garment condition. Exchanges, Store Credits, or Net Bank Refunds (after applicable deductions) are processed within 2 working days following successful inspection.

5. Return Addresses

Region	Return Address
India	Appus Collections (Youth Iconz), Shop No 1, Vinit Plaza, Vallabh Nagar, Pimpri, Pune – 411018
UAE	Youth Iconz, C/O Murli Nair, Shop #8, Saeed Al Naboodah Bldg, Abu Hail St, Deira, Dubai